1 Acceptance of Terms
By accessing and using the Natural Health UK website (the "Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
These Terms of Service ("Terms") govern your use of our website located at natural-health-uk.com (the "Service") operated by Natural Health UK Ltd ("us", "we", or "our"). Our Privacy Policy also governs your use of the Service and explains how we collect, safeguard and disclose information that results from your use of our web pages.
2 Website Usage and Eligibility
You may use our website only if you can form a binding contract with Natural Health UK Ltd, and only in compliance with these Terms and all applicable local, state, national, and international laws and rules.
You may use our service if you are:
- • At least 18 years old
- • Legally capable of entering into contracts
- • Not prohibited from using the service under applicable law
- • Residing in a jurisdiction where our services are available
You may not use our service if you:
- • Are under the age of 18
- • Have been previously banned or suspended
- • Are using the service for illegal activities
- • Violate any applicable laws or regulations
3 Product Information and Descriptions
We strive to provide accurate and up-to-date information about our natural health and skincare products. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.
Important Health Disclaimer
The information provided on this website is for educational purposes only and is not intended as medical advice, diagnosis, or treatment. Always consult with a qualified healthcare professional before using any of our products, especially if you have existing health conditions, are pregnant, nursing, or taking medications.
Natural Ingredients
Carefully sourced natural and organic ingredients
Quality Assured
Rigorous quality control and testing standards
Certified Products
Certified organic and cruelty-free products
4 Orders, Payments, and Pricing
Order Process
When you place an order, you are making an offer to purchase our products. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product information, or suspected fraudulent activity.
Payment Terms
We accept major credit cards (Visa, MasterCard, American Express) and other payment methods as displayed on our checkout page. Payment is required at the time of order placement. All prices are displayed in British Pounds Sterling (GBP) and include applicable taxes unless otherwise stated.
Payment Security
We use industry-standard SSL encryption to protect your payment information. We do not store your complete credit card details on our servers. All transactions are processed securely through our payment gateway providers.
Pricing and Promotions
We reserve the right to change prices at any time without notice. Special offers, promotions, and discounts are subject to specific terms and conditions and may have limited availability or duration. Promotional codes cannot be combined unless specifically stated.
5 Shipping and Delivery
UK Delivery
International Delivery
We currently ship to select European countries. International delivery times typically range from 5-10 working days depending on destination. Customs duties and taxes may apply and are the responsibility of the customer.
Please note that international orders may be subject to customs clearance procedures which can cause delays.
6 Returns and Refunds Policy
30-Day Return Policy
We offer a 30-day return policy for all unused products in their original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
How to Return Items
- Contact our customer service team at [email protected]
- Include your order number and reason for return
- Pack items securely in original packaging
- Attach the return label we provide
- Drop off at your nearest post office
Refund Process
Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days and applied to your original payment method.
Items That Cannot Be Returned
- • Opened or used skincare products (for hygiene reasons)
- • Items damaged due to misuse or normal wear
- • Products past their expiration date
- • Items returned after 30 days from delivery
7 Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our service, you consent to the collection and use of information in accordance with our Privacy Policy.
Information We Collect
- • Name and contact information
- • Payment and billing details
- • Order history and preferences
- • Website usage data and analytics
- • Communication preferences
How We Use Your Information
- • Process and fulfill your orders
- • Provide customer support
- • Send order confirmations and updates
- • Improve our products and services
- • Comply with legal obligations
Data Security: We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the internet is 100% secure.
8 Intellectual Property Rights
The Service and its original content, features, and functionality are and will remain the exclusive property of Natural Health UK Ltd and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.
Copyright
All content, including text, images, and designs, is protected by copyright law.
Trademarks
Our brand name, logos, and slogans are protected trademarks.
Fair Use
Limited use for personal, non-commercial purposes as permitted by law.
9 User Accounts and Conduct
Account Creation
When you create an account with us, you must provide information that is accurate, complete, and current at all times. You are responsible for safeguarding the password for your account and for all activities that occur under your account.
Prohibited Uses
You may not use our service for any unlawful purpose or to solicit others to engage in unlawful activities. You agree not to use the service in any way that could disable, overburden, damage, or impair the service or interfere with any other party's use of the service.
You agree not to:
- • Use the service for any fraudulent or unlawful purpose
- • Attempt to gain unauthorized access to any systems or networks
- • Interfere with or disrupt the service or servers
- • Upload or transmit malicious code or viruses
- • Impersonate any person or entity
- • Violate any applicable laws or regulations
10 Limitation of Liability
In no event shall Natural Health UK Ltd, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the service.
Our Liability is Limited
Our total liability to you for any damages arising from or related to your use of the service shall not exceed the amount you have paid us in the twelve (12) months preceding the event giving rise to liability, or £100, whichever is greater.
Health and Safety Disclaimer
Our products are made from natural ingredients and are generally safe for use. However, individual reactions may vary. We strongly recommend consulting with a healthcare professional before using our products, especially if you have allergies, skin sensitivities, or existing health conditions. We are not responsible for any adverse reactions or allergies.
11 Modifications to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
How We Notify You
When we make material changes to these Terms, we will notify you by:
- Posting the updated Terms on this page
- Sending an email to the address associated with your account
- Displaying a prominent notice on our website
- Providing in-app notifications (if applicable)
12 Governing Law and Jurisdiction
These Terms shall be interpreted and governed by the laws of the United Kingdom, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
Legal Jurisdiction
Any disputes arising from these Terms or your use of our service shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Alternative Dispute Resolution
We encourage resolving disputes through direct communication. If this fails, you may use approved alternative dispute resolution services.
13 Contact Information
If you have any questions about these Terms of Service, please contact us using the information below:
Company Information
Natural Health UK Ltd
Park Place
Cardiff, CF10 3AT
United Kingdom
Phone
+44 20 7946 0014Business Hours
All times are in GMT. Email inquiries are typically responded to within 24 hours during business days.