Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your personal information.
Last updated: December 2024
Effective date: January 1, 2025
Introduction
Natural Health UK Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website natural-health-uk.com and purchase our premium natural health and skincare products. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
Information We Collect
Personal Data
We collect personal information that you voluntarily provide to us when you:
- Register for an account on our website
- Place an order for our products
- Subscribe to our newsletter
- Contact us through our contact forms
- Participate in surveys or promotional activities
- Leave product reviews or testimonials
Types of Personal Information Collected
- Name:
- Phone:
- Payment: Payment information processed securely through our payment providers
- Preferences: Product preferences, skin type, health conditions (for personalized recommendations)
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including:
- IP address and location data
- Browser type and version
- Operating system
- Pages visited and time spent on our site
- Referring website addresses
- Device identifiers and cookies
How We Use Your Information
We use the information we collect for various purposes, including:
Order Processing & Fulfillment
- • Process and fulfill your orders
- • Send order confirmations and updates
- • Handle shipping and delivery
- • Process payments and refunds
Customer Service
- • Respond to your inquiries
- • Provide technical support
- • Resolve disputes and issues
- • Process returns and exchanges
Marketing & Communications
- • Send newsletters (with consent)
- • Product recommendations
- • Promotional offers and discounts
- • Beauty and health tips
Website Improvement
- • Analyze website usage patterns
- • Improve user experience
- • Develop new features
- • Conduct research and analytics
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our website, conducting business, or serving customers, including payment processors, shipping companies, and email service providers.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities, or to protect our rights, property, or safety, or that of our users or others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
Your Rights and Choices
Under applicable data protection laws, you have the following rights regarding your personal information:
Access & Portability
Request a copy of the personal data we hold about you and receive it in a structured, machine-readable format.
Correction
Request correction of inaccurate or incomplete personal information.
Erasure
Request deletion of your personal information in certain circumstances.
Restriction
Request restriction of processing of your personal information.
Objection
Object to processing of your personal information for direct marketing purposes.
Withdrawal
Withdraw consent for processing where consent is the legal basis.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within one month.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption
SSL encryption for all data transmission
Access Controls
Restricted access to personal data
Regular Updates
Regular security updates and monitoring
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:
- Remember your preferences and settings
- Keep items in your shopping cart
- Analyze website traffic and usage patterns
- Provide personalized content and advertisements
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly and cannot be switched off in our systems.
Performance Cookies
These cookies allow us to recognize and count the number of visitors and see how visitors move around our website. This helps us improve the way our website works.
Functional Cookies
These cookies enable the website to provide enhanced functionality and personalization, such as remembering your preferences.
Targeting Cookies
These cookies may be set through our site by our advertising partners to build a profile of your interests and show you relevant advertisements on other sites.
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and are adequately protected. When we transfer your data outside the UK or EU, we implement appropriate safeguards, including:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions for countries with adequate data protection
- Certification schemes and codes of conduct
- Binding Corporate Rules for multinational organizations
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods include:
Account Information
Retained while your account is active and for 7 years after closure for legal and tax purposes.
Order Information
Retained for 7 years to comply with tax and accounting requirements and for warranty purposes.
Marketing Communications
Retained until you unsubscribe or withdraw consent, plus a reasonable period for record-keeping.
Website Analytics
Anonymized data may be retained indefinitely for statistical purposes.
Children's Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information from our servers immediately.
Parental Guidance
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:
- Posting the updated Privacy Policy on this page
- Updating the "Last updated" date at the top of this policy
- Sending email notification to registered users for significant changes
- Displaying a prominent notice on our website
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Third-Party Links
Our website may contain links to third-party websites, services, or content that are not owned or controlled by Natural Health UK Ltd. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Natural Health UK Ltd
Address
Park Place
Cardiff, CF10 3AT
United Kingdom
Phone
+44 20 7946 0014Business Hours
Monday - Friday: 9:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
Data Protection Officer
For specific data protection inquiries, please contact our Data Protection Officer at [email protected]
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe that our processing of your personal data violates applicable data protection laws.