Privacy Policy

Your privacy matters to us. This policy explains how we collect, use, and protect your personal information.

Last updated: December 2024

Effective date: January 1, 2025

Introduction

Natural Health UK Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website natural-health-uk.com and purchase our premium natural health and skincare products. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

Personal Data

We collect personal information that you voluntarily provide to us when you:

  • Register for an account on our website
  • Place an order for our products
  • Subscribe to our newsletter
  • Contact us through our contact forms
  • Participate in surveys or promotional activities
  • Leave product reviews or testimonials

Types of Personal Information Collected

  • Name:
  • Phone:
  • Payment: Payment information processed securely through our payment providers
  • Preferences: Product preferences, skin type, health conditions (for personalized recommendations)

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

  • IP address and location data
  • Browser type and version
  • Operating system
  • Pages visited and time spent on our site
  • Referring website addresses
  • Device identifiers and cookies

How We Use Your Information

We use the information we collect for various purposes, including:

Order Processing & Fulfillment

  • • Process and fulfill your orders
  • • Send order confirmations and updates
  • • Handle shipping and delivery
  • • Process payments and refunds

Customer Service

  • • Respond to your inquiries
  • • Provide technical support
  • • Resolve disputes and issues
  • • Process returns and exchanges

Marketing & Communications

  • • Send newsletters (with consent)
  • • Product recommendations
  • • Promotional offers and discounts
  • • Beauty and health tips

Website Improvement

  • • Analyze website usage patterns
  • • Improve user experience
  • • Develop new features
  • • Conduct research and analytics

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our website, conducting business, or serving customers, including payment processors, shipping companies, and email service providers.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, or to protect our rights, property, or safety, or that of our users or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

Your Rights and Choices

Under applicable data protection laws, you have the following rights regarding your personal information:

Access & Portability

Request a copy of the personal data we hold about you and receive it in a structured, machine-readable format.

Correction

Request correction of inaccurate or incomplete personal information.

Erasure

Request deletion of your personal information in certain circumstances.

Restriction

Request restriction of processing of your personal information.

Objection

Object to processing of your personal information for direct marketing purposes.

Withdrawal

Withdraw consent for processing where consent is the legal basis.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within one month.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

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Encryption

SSL encryption for all data transmission

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Access Controls

Restricted access to personal data

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Regular Updates

Regular security updates and monitoring

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

  • Remember your preferences and settings
  • Keep items in your shopping cart
  • Analyze website traffic and usage patterns
  • Provide personalized content and advertisements

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly and cannot be switched off in our systems.

Performance Cookies

These cookies allow us to recognize and count the number of visitors and see how visitors move around our website. This helps us improve the way our website works.

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalization, such as remembering your preferences.

Targeting Cookies

These cookies may be set through our site by our advertising partners to build a profile of your interests and show you relevant advertisements on other sites.

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and are adequately protected. When we transfer your data outside the UK or EU, we implement appropriate safeguards, including:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions for countries with adequate data protection
  • Certification schemes and codes of conduct
  • Binding Corporate Rules for multinational organizations

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods include:

Account Information

Retained while your account is active and for 7 years after closure for legal and tax purposes.

Order Information

Retained for 7 years to comply with tax and accounting requirements and for warranty purposes.

Marketing Communications

Retained until you unsubscribe or withdraw consent, plus a reasonable period for record-keeping.

Website Analytics

Anonymized data may be retained indefinitely for statistical purposes.

Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information from our servers immediately.

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Parental Guidance

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

  • Posting the updated Privacy Policy on this page
  • Updating the "Last updated" date at the top of this policy
  • Sending email notification to registered users for significant changes
  • Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Third-Party Links

Our website may contain links to third-party websites, services, or content that are not owned or controlled by Natural Health UK Ltd. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Natural Health UK Ltd

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Address

Park Place
Cardiff, CF10 3AT
United Kingdom

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Business Hours

Monday - Friday: 9:00 AM - 5:00 PM

Saturday: Closed

Sunday: Closed

Data Protection Officer

For specific data protection inquiries, please contact our Data Protection Officer at [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe that our processing of your personal data violates applicable data protection laws.